Today a Clydesdale cash point ate my debit card because, according to my bank (HBOS) 'card services' department "The bank which operates that cashpoint was worried about the security of that cashpoint and to avoid a potential fraud it closed down and retained your card"
1. Why not close the cashpoint before I started my transaction?
2. If there is a skimming device (and I didn't see anything which looked like one) why allow me to put the card in and enter my PIN before shutting down?
These are points I may be raising with HBOS and Clydesdale by letter. For once I even had sufficient funds in my account!
The cashpoint was in a Clydesdale bank wall..... thankfully my bank is now open Saturday's a mile away so I went there to get it sorted over the phone. still takes 7 days for a new card to come (odd given that Play.com can manage next day delivery), but they were able to give me cash based on photo ID and my having a credit card with the same bank.