About Me

Larbert, Scotland, United Kingdom

Monday, January 4, 2010

The joys of online shopping

3 call centres, 25 minutes and 3 regional accents later I have discovered that my new vacuum (Samsung) is in East Kilbride at the depot as they could not deliver on Thursday as my road was closed. I thus have to go to EK one day this week between 9-5 or 9-12 on Saturday.

Call centres
1. Sainsburys direct - Belfast - amusing irishman and loud colleagues - I could hear the guy next to him talking to a woman ordering a washing machine for SK11 postcode
2. HDNL - Liverpool - very friendly girl, who because their computers were slow, had a 10 minute chat in broad Scouse with me about life and the world and what had I done for new year. her name was Emma.
3. HDNL - East Kilbride - blooming heck, tech them about customer service, the guy belched whilst on the phone.


Ian said...

HDNL = Useless. Seriously, I don't think I've had one delivery from them on time.

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Anonymous said...

If you have arranged to collect from HDNL I suggest you call the actual depot (again if you already have) in the morning before setting out to make sure that you won't have to wait 25 minutes in a reception area with no chairs while they search the depot for it - I'm with Ian on this (don't start me on why when I can get to them (no 4x4) they can't get to me....)